Frequently Asked Questions

You can book a van through our app or website. Simply choose your service type (by Item, Hour, or Day), enter your pickup and drop-off locations, select a driver, and confirm your booking. The whole process takes under 60 seconds.

Pricing depends on the service type you choose. Van by Item is priced per item type. Van by Hour is charged at an hourly rate. Van by Day is a flat daily rate. All prices are shown upfront before you confirm your booking — no hidden fees.

Yes. You can see the estimated price for your booking before you confirm it. For business customers with high volumes, contact us for a custom quote.

We accept all major credit and debit cards, as well as digital wallets. Payment is processed securely through the app after your booking is completed.

Yes. You can cancel or reschedule a booking through the app. Please note that cancellations made less than 30 minutes before the scheduled pickup may incur a cancellation fee. See our Terms & Conditions for full details.

Every driver goes through our approval process, including identity and driving licence checks, before they can accept bookings. Customers rate every job, and we act on that feedback.

All drivers on TheVanApp must hold valid commercial vehicle insurance, and TheVanApp holds general business insurance. Your belongings are not automatically insured, so for valuable items we recommend arranging your own insurance before the move.

You can track your driver in real time through the app. If your driver is significantly delayed, our 24/7 support team will assist you and, if necessary, find you an alternative driver.

Yes. If you had a great experience with a driver, you can request them for your next booking (subject to their availability).

TheVanApp can transport most household and commercial items including furniture, appliances, boxes, equipment, and retail goods. Please see our Prohibited Items page for a full list of items we cannot transport.

We do not transport hazardous materials, illegal items, live animals, perishable food without proper packaging, or items that exceed the van's weight or size capacity. See our Prohibited Items page for the complete list.

Yes. All TheVanApp drivers are willing to assist with loading and unloading as part of the service. For very heavy or bulky items, please mention this when booking so we can match you with an appropriate driver.

TheVanApp takes great care with all items. In the unlikely event of damage, please report it immediately through the app. Our team will investigate and work with you to reach a fair resolution in line with our Terms & Conditions.

Yes. You can schedule a booking up to 7 days in advance through the app. Simply choose your preferred date and time when booking.

Yes — TheVanApp is available 24 hours a day, 7 days a week, every day of the year. You can book a van at any time through the app, and our customer support team is on hand around the clock to assist you.

You can reach our support team through the app, by email at info@thevanapp.com, or by phone at +356 7707 2071. We are available 24 hours a day, 7 days a week — every day of the year.

We take all complaints seriously. Please contact our support team through the app or email info@thevanapp.com. We aim to respond to all complaints within 24 hours.

You can apply to become a driver on our For Drivers page. We have two options: Own Van Driver (if you have your own vehicle) and TheVanApp Driver (if you need a vehicle). Applications are reviewed within 2 business days.

Drivers are paid weekly via direct bank transfer. Your earnings are calculated based on completed bookings and are visible in the driver app.

Yes. Fleet operators can register their vehicles and drivers through our Fleet Operators page. We offer a competitive revenue-sharing model and a dedicated account manager for fleet partners.

Business customers can register through our Business page. We offer Pay-As-You-Go, Monthly, and Enterprise plans to suit businesses of all sizes.