1. Be Safe & Lawful
- Always drive safely and follow traffic laws.
- Ensure your vehicle is roadworthy and properly insured.
- Do not transport illegal or prohibited items (weapons, drugs, cash, live animals, explosives, etc.).
2. Provide Excellent Customer Service
- Be polite, courteous, and professional at all times.
- Arrive on time for pickups.
- Handle customers’ items with care; use proper packaging when requested.
3. Use the App Correctly
- Accept bookings through the App only.
- Update your location and availability accurately.
- Report any technical issues or booking problems to TheVanApp support.
4. Respect Our Brand & Intellectual Property
- Only use TheVanApp logos/branding as provided in your partner materials.
- Do not create your own marketing or social accounts using our name or logo.
5. Report Issues Immediately
- Accidents, damage, or lost items must be reported through the App immediately.
- Fraud, harassment, or suspicious activity must be reported to TheVanApp support.
6. No Misuse of the Platform
- Do not manipulate bookings, ratings, or fees.
- Do not provide services outside the App using customer contacts obtained through the platform.
7. Prohibited Activities
Driver partners are prohibited from:
- Discriminating against customers
- Accepting cash payments outside the platform
- Providing services while intoxicated
- Engaging in inappropriate behavior
- Violating traffic laws
- Operating unregistered or unsafe vehicles
8. Termination of Access
Violation of these rules may result in suspension or permanent removal from TheVanApp.
9. Contact Information
For driver partner support, please use the in-app support or contact support@thevanapp.com.