1. Acceptance of Terms
By downloading, accessing, or using TheVanApp (the “App”), you (“User”, “Customer”, or “you”) agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, you must not use the App.
2. Our Services
TheVanApp provides a platform connecting Customers with independent drivers and transport providers (“Partners”) for collection and delivery. We are not a courier, freight company, or common carrier and do not directly transport goods. Our role is to facilitate bookings and payments through the App.
3. User Eligibility
- You must be at least 18 and legally capable of contracting.
- You must create an account with accurate details.
- You are responsible for safeguarding your login information.
4. Booking & Payments
- Bookings are made exclusively through the App.
- Fares are calculated based on distance, time, and other fees (tolls, waiting time, surcharges).
- Payments are processed via third-party providers. We do not store card details.
- All charges are final unless required by law.
5. Cancellations & Refunds
- Customer cancellations: Fees may apply after a Partner accepts the booking.
- Partner cancellations: We will attempt to reassign another Partner.
- Refunds: If applicable, at our discretion and subject to review.
6. Prohibited Items
Customers must not request transport of:
- Hazardous, illegal, stolen, or dangerous goods.
- Weapons, explosives, flammable items, or drugs.
- Cash, high-value securities, or items requiring specialist licenses.
- Live animals or perishable goods.
If a Customer breaches this clause, they are solely liable for all consequences, including legal action.
7. Packaging & Handling
- Customers must ensure items are securely packaged.
- Partners may refuse improperly packaged or dangerous items.
- We are not responsible for damage caused by inadequate packaging.
8. Liability & Insurance
TheVanApp does not provide insurance for items unless explicitly stated. Our liability for loss, theft, or damage is limited to the lower of:
- The value of the booking fee, or
- [Insert Currency & Amount] (per booking).
Customers are encouraged to arrange insurance for valuable items.
9. User Conduct
You agree not to:
- Misuse the App or disrupt its operation.
- Harass, abuse, or harm Partners or other users.
- Use the App for unlawful purposes.
We may suspend or terminate your account for violations.
10. Partner Independence
Partners are independent contractors, not employees or agents of TheVanApp. We do not control Partner schedules, vehicle conditions, or service quality, and we are not liable for Partner conduct, delays, or cancellations.
11. Dispute Resolution
First contact support@thevanapp.com. If unresolved, disputes are subject to Malta courts or arbitration if required by law.
12. Amendments
We may update these Terms at any time. Continued use of the App after updates constitutes acceptance of the revised Terms.
13. Contact
Suite 17. Stonegate
20, Triq Bernadette
San Gwann
SGN 1467
Malta