1. Introduction
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use TheVanApp. We are committed to safeguarding your privacy and complying with applicable data protection laws.
2. Information We Collect
- Personal Information: Name, phone number, email, and payment details.
- Location Data: Pickup and drop-off points, real-time tracking during bookings.
- Transaction Data: Booking history, payment records.
- Technical Data: Device type, IP address, app usage analytics.
3. How We Use Your Information
- Process bookings and payments.
- Share relevant information with Partners to complete your delivery.
- Provide customer support.
- Improve our App and services.
- Comply with legal obligations.
4. Sharing of Information
We may share your data with:
- Partners: To fulfill your booking.
- Payment Processors: To process transactions securely.
- Legal Authorities: If required by law or to protect rights and safety.
- Service Providers: For hosting, analytics, and technical support.
We do not sell or rent your personal information to third parties.
5. Data Security
- We use encryption, secure servers, and strict access controls.
- No system is completely secure; users accept the inherent risks of online transmission.
6. Data Retention
We retain personal data as long as necessary to provide services, meet legal obligations, and resolve disputes. Data may be anonymized and retained for analytics.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your data.
- Request restriction of or object to processing.
- Request data portability.
- Withdraw consent at any time (may affect service availability).
Submit requests at info@thevanapp.com.
8. Cookies & Tracking
The App may use cookies and similar technologies for functionality and analytics. You can disable cookies in device settings, though some features may be limited.
9. Children’s Privacy
The App is not intended for users under 18 years old, and we do not knowingly collect data from children.
10. Changes to Privacy Policy
We may update this Policy periodically. Significant changes will be notified via the App or email.
11. Contact
Suite 17. Stonegate
20, Triq Bernadette
San Gwann
SGN 1467
Malta